Customer Care Coordinator - Housebuilder

2017-10-12 14:09:541970-01-01RecruitBuild
Job Type Permanent Full Time
Location Warrington, Cheshire
Area North West, England Warrington, Cheshire
Sector ConstructionConstruction - Other construction roles
Salary £21000 - £25000 per annum
Start Date ASAP
Advertiser remoteapi
Job Ref 893986_1507817394
Job Views 259
Description

Customer Care Coordinator / House Builder

An excellent opportunity has arisen for an experienced Customer Care Coordinator to join a growing housing business in Warrington.

Our Client a family-owned development, housing and construction business spanning over 100 years employs 900 people with a turnover of £200m across the UK

08.30 - 17.00 Mon - Fri, Salary £21 - £25k dependent on experience

You are required to be the main point of contact for customers calling, e-mailing and logging issues on the Company's systems. Liaising with main contractors to ensure defects are resolved professionally and effectively in the time frame allocated while co-ordinating the Customer Care Maintenance Manager/Operative diaries.

  • Answer calls and e-mails from customers regarding their property repairs, dealing with them empathetically, professionally and positively, ensuring their queries are answered and resolved within the agreed timescales
  • Maintain regular communications/updates with the customers
  • Follow the principles set out in the Customer Journey program always
  • Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC survey ensure all comments and information is logged
  • All defect repairs to be logged accurately onto Site Stream/File Store as needed
  • Maintain accurate and concise records of all repairs, solutions and notes/comments
  • Assist the Customer Care Manager to prepare informative and accurate reports for management meetings/directors meetings as required
  • Key Responsibilities Include:

  • Responsible for managing all maintenance items, liaising with purchasers and subcontractors
  • Maintain/complete accurate and concise records of all repairs, solution and decisions on the SiteStream system
  • Filing of all complaints received and logging all correspondence on FileStore
  • General administration duties for the Maintenance Manager/Customer Care Manager
  • Ensure the Customer Journey protocols are achieved, in the time frame allocated
  • Skills, Qualifications and Experience:

    The ideal candidate will have a successful track record of working in a customer related environment within a house building/ construction industry. They should have a good knowledge of housebuilding, and be able to work with the sales and site teams, and external sub-contractors, to manage a smooth and efficient service to our customers.

    You will be highly organised, familiar with co-ordinating multiple tasks simultaneously and thrive on working to deadlines.

    Excellent communication, proficient with IT (Microsoft packages, SiteStream, Excel etc.) and a high attention to detail, are skills you will possess, in addition to being self-motivated, customer focussed, target driven, positive and a team player.

    This is a fantastic opportunity to join a major contractor with a long term career path. It comes with a salary of up to £25000 depending on experience + an excellent benefits package

    Please email Jonathan Bates at Recruit Build attaching a current CV to apply.

    Please note that every effort will be made to contact all applicants, however due to the high volume in candidate applications if you have not had a response to your submission within 10 days please assume that you have not been shortlisted for interview on this occasion

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    1 Mariner Court
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