Operations Director

2020-11-19 13:41:382020-12-16 RecruitBuild
Job Type Permanent Full Time
Location South East England
Area South East, England South East England South East England
Sector ConstructionConstruction - Other construction roles
Salary car allow/benefits package
Start Date ASAP
Advertiser remoteapi
Job Ref 894851_1605793302
Job Views 60

Operations Director

Location: Ideally South East but not essential

The Opportunity

My client who is a global multi-disciplined construction business is looking to add a Divisional Operations Director to the senior team of the Retail Division. Reporting to the Manging Director of Retail, you will have sole responsibility and ownership for the Business Unit, in its successful and profitable delivery of all projects and drive the development of new and repeat business. Lead the teams to deliver the business plan and support the achievement of the business's vision, strategy, values, strategic measures and annual budgets.

Key Responsibilities

  • To maintain excellent client relationships through delivery excellence and robust expedient close out.
  • To develop relationships with internal and external stakeholders
  • To continuously improve the customer experience to aid repeat business.
  • To seek new opportunities and maximise opportunities with existing clients.
  • To ensure collaboration between Operational and Commercial teams to achieve project delivery in line with Company and customer expectations.
  • Responsible for the successful delivery of all projects within the Division.
  • To ensure a robust reporting structure is in place for escalation of delivery issues/risks.
  • To ensure the highest quality standards are achieved.
  • Act as key high-level decision maker in all processes from initial bid to handover.
  • To ensure project teams are adequately resourced with the right people and skills.
  • To lead and mentor operational teams and support their client relationship and delivery needs, recognising effort and dealing with any performance issues in a timely and appropriate manner.
  • To continuously improve the standards of health and safety across the business and deliver an AIR that is less than the Company target.
  • Lead by example and ensure full compliance with all Company HSQE standards, policies, processes,
  • ISO accreditations and legislative requirements
  • Drive best practice into the business at every opportunity including promoting all company initiatives such as 'Target Zero'
  • Provide leadership on dispute resolution
  • Leverage supply chain and promote enhanced relationships.
  • Qualifications

  • Degree level
  • CSCS
  • Occupational Health awareness
  • Skills & Experiences

  • Construction background ideally within fast-paced Retail or Banking environments
  • Proven significant multi-account leadership experience
  • Demonstrable client relationship skills
  • The Person

  • Commitment
  • o Must be able to take full accountability for their role, actions, judgements and decisions.

    o Must be passionate about work, committed to excellence and continuous improvement.

  • Planning and Organisation
  • o Able to delegate effectively.

    o Must be organised and prioritise own work to deliver on time through managing time


  • Communicating and Influencing
  • o Must be able to use a range of communication skills and adapt these as necessary.

    o Use facts and data to influence an outcome.

  • Team Working
  • o Must be able to participate, share knowledge and actively support colleagues

    o Must be able to recognise own strengths and weaknesses and draw on the strengths of

    different people.

  • Leadership
  • o Must act as a role model, setting high personal standards.

    o Must be able to adapt management style to suit different individuals and situations.

    o Must be approachable and able to offer advice and support to others when required.

    o Able to communicate clear expectations of performance and behaviour and act quickly to

    resolve issues.

    o Must be able to articulate a clear purpose to others and encourage a maximum buy in and

    commitment from them.

    o Must take an active interest in developing others by providing opportunities for others to

    reach their full potential.

    o Must be able to give fair, accurate and regular feedback on performance, which builds capability

    and confidence.


    Highly Competitive salary

    Car/Travel Allowance (Role dependent)

    Private healthcare


    If this sounds like something you would be interested in then please either apply or call me direct for a confidential conversation.

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